ADHS Services Intake Forms

Access & Account Management

Password Reset

Request a password reset for agency systems or accounts.

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User Requests

Request new user accounts, access modifications, or account changes.

Note: Attach Acceptable Use Agreement.

Note: Attach ADHS Confidentiality Agreement.

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VPN Access

Request new VPN access, modifications, or troubleshooting support.

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SFTP Requests

Request SFTP account setup or support.

Note: Attach Acceptable Use Agreement.

Note: Attach ADHS Confidentiality Agreement.

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Request Gen AI Tools

Request access to or approval for generative AI tools and services.

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Technical Support & Infrastructure

Desktop Support

Request assistance with desktop software, printers, hardware issues, or office moves.

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Engineering Team

Request support for enterprise infrastructure services.

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Database Team

Request support for enterprise database services.

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EA Requests

Request review or support from Enterprise Architecture.

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Incidents, Data, & Policies

Report HIPAA, Data, Security, and Privacy Incidents

Report any suspected or confirmed incidents involving HIPAA violations, data breaches, security issues, or privacy concerns.

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ADHS Policy Portal

Access the ADHS policy repository and document management system (Ellucid platform).

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Procurement & Purchasing

DRS and Quotes

Initiate the procurement process by submitting a Departmental Requisition System (DRS) request to begin a purchase order. Use the Qotes tab to request quotations for hardware, software, or related procurement needs.

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Assigning & Reassigning Software Licenses

Request assignment, reassignment, or management of software licenses.

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Project & Resource Requests

Application Resource Request

BUILDING - User requests focused on application change/enhancement requests. Not problem/bug tickets.

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ADHS Website and Communications Requests

Create and submit website and communcation tickets.

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Mobile Phones

Request issuance or support for an agency mobile phone.

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AWS Workspace

Request provisioning of an AWS Workspace.

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Azure DevOps

Request an Azure DevOps license or project access.

Go to Form

Travel & Special Requests

Overtime

IT contractors only: Request approval for overtime hours.

Go to Form

Facilities & Media

Facilities

Report building-related issues, request furniture adjustments, or contact facilities management.

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Media Engagement

Submit requests for media interviews, press inquiries, or public information coordination.

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Arizona State Hospital (ASH)

ASH Application Change Request

Submit change requests for updates, feature modifications, and bug fixes for ASH apps.

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ASH Desktop Support

Request assistance with desktop software, printers, hardware issues, or office moves.

Go to Form

ASH Policies

Policy repository for Arizona State Hospital (MCN platform).

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Employee Elections

Online forms for ASH employees to elect to bank or pay out holiday hours.

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Hospital Work Orders

Submit facilities work orders for the Arizona State Hospital.

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Incident Reports

Create and submit incident reports for Arizona State Hospital (live system).

Go to Form

Infotronics Employee Self Service

Employee timekeeping and self-service portal.

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Infotronics Manager Self Service

Manager timekeeping and oversight portal.

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My Learning Pointe

Training and learning management system.

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Acuity Based Staffing

Forms and reports related to acuity-based staffing at ASH.

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